Well when I listened to Radio 4's You and Yours today, I found the most pertinent difference was one of language. Winifred Robinson is an excellent presenter who always seeks clarity and is really good at winkling it out of her interviewees. The big problem with the interview with David Behan was that she spoke in English, the language of most of her listeners, I guess, and he persisted in speaking in gobbledygook, aka management-speak/jargon, despite all her efforts to get him to engage in a meaningful exchange. It doesn't augur well. When the next ghastly incidences of cruelty and incompetence inevitably occur in a care home or similar place of torture/care of the vulnerable, the relatives and others concerned about the welfare of the innocent victims will all be complaining, writing, speaking or weeping in English, and will be bewildered by his agency's bureaucratic lingo. Except that I'm sure they'll recognise that it's bugger-all to do with Care, in any sense of the word. - Judge for yourself. - You can 'Listen now' from this page.